Term and Conditions

1. Introduction

Comforters Store specializes in premium bedroom collections designed to create your perfect sanctuary. Our products include bed pillows, bed skirts, comforters, duvet covers, mattress toppers & pads, and pillow shams. We serve customers worldwide (excluding some Asian countries and remote locations) and are committed to transparency and your complete satisfaction.

2. User Obligations and Responsibilities

Account and Information Accuracy

You agree to provide accurate, current, and complete information during registration and checkout. Maintaining the confidentiality of your account credentials is your responsibility.

Prohibited Activities

You may not use our website for any unlawful purpose, including but not limited to:

• Fraudulent purchases or transactions
• Attempting to gain unauthorized access to our systems
• Uploading malicious code or interfering with website functionality

3. Products and Services Description

Product Information

We take great care to accurately display product colors, features, and specifications. However, slight variations may occur due to monitor settings. Product availability is subject to change.

Customs and Duties

International customers are responsible for all customs duties, taxes, and import fees imposed by their country’s regulations. These charges are not included in product prices or shipping costs.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the chosen payment method.

Shipping Information

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch

Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers or customs.

5. Returns and Exchanges

Return Policy Overview

We accept returns and exchanges within 15 days of receipt. To be eligible:

• Items must be unused and in original condition
• Original packaging and all tags must be attached
• Original receipt or proof of purchase must accompany the return

Non-Returnable Items

For health and safety reasons, the following cannot be returned unless damaged or defective:

• Bed Pillows (due to hygiene considerations)
• Mattress Toppers & Pads (once removed from original packaging)

Return Process

To initiate a return:

1. Contact customer service within 15 days of receipt
2. Complete the return request form and email to [email protected]
3. Wait for return authorization and instructions
4. Ship items to the provided address with all original packaging

Return shipping costs are your responsibility unless the return is due to our error or defective merchandise.

Refunds and Exchanges

Refunds are issued to the original payment method within 5-7 business days for credit cards and 3-5 days for PayPal. Original shipping fees are non-refundable.

For exchanges, replacement items ship after we receive and process your return. Price differences will be charged or refunded as applicable.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Comforters Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Comforters Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

We are not responsible for:

• Delays caused by carriers, weather, or customs
• Incorrect addresses provided by customers
• Product misuse or improper care

8. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. We collect only necessary data to process your orders and improve your shopping experience. We do not sell or share your information with third parties for marketing purposes.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiation. If resolution cannot be reached, disputes may be submitted to the appropriate courts in ESPANOLA, US.

10. Policy Changes

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

Thank you for choosing Comforters Store. We’re dedicated to helping you create the bedroom sanctuary of your dreams while ensuring complete transparency and satisfaction with every interaction.