Our Commitment to Your Satisfaction
At Comforters Store, we understand that creating your perfect bedroom sanctuary requires products that meet your highest expectations. Our shipping and returns policies reflect the same care and attention to detail that goes into crafting our premium bedroom collections, ensuring you have complete peace of mind with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after dispatch | EMS |
International Shipping
We proudly serve customers worldwide, with the exception of some Asian countries and remote locations. International orders are subject to customs duties and taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
Policy Overview
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Bed Pillows (due to hygiene considerations)
- Mattress Toppers & Pads (once removed from original packaging)
These items may only be returned if they arrive in damaged condition or with manufacturing defects.
Step-by-Step Return Process
Contact our customer service team within 15 days of receiving your order to initiate the return process. Please have your order number ready and specify whether you prefer a return or exchange.
Fill out the form below and email it to [email protected]. Our team will review your request and provide return authorization and instructions within 24 hours during business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Comforters Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List specific items and quantities] Reason for Return/Exchange: [Please provide details]
Contact Information:
Full Name: [Your Full Name] Email Address: [Your Email Address] Phone Number: [Your Phone Number]
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Name]
Once you receive return authorization, carefully package the items in their original packaging with all tags attached. Include a copy of your return authorization email in the package. Ship to the address provided in your return instructions.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or defective merchandise.
Upon receipt and inspection of your returned items (typically within 3-5 business days after we receive them), we will process your refund or exchange. You will receive email notification once your return has been processed.
Refund Information
Refunds will be issued to the original payment method used for purchase:
- Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-7 business days after processing
- PayPal Payments: Refunds will be credited to your PayPal account within 3-5 business days
Please note that original shipping fees are non-refundable.
Exchange Information
For exchanges, we will ship your replacement item once we receive and process your return. If the exchange item is of higher value, you will be charged the difference plus applicable shipping fees. If it’s of lower value, you will receive a refund for the difference.
Damaged or Defective Items
If your item arrives damaged or with manufacturing defects, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and cover all associated shipping costs.
Need Assistance?
Our dedicated customer service team is here to help you create the bedroom sanctuary of your dreams. Contact us with any questions about shipping, returns, or exchanges:
- Email: [email protected]
- Address: 3833 Mulberry Avenue, ESPANOLA, US 87532
- Response Time: Typically within 24 hours during business days
Thank you for choosing Comforters Store. We’re committed to ensuring your complete satisfaction with our luxury bedding products and services.