Privacy Policy

At Comforters Store, we believe that creating your perfect bedroom sanctuary extends beyond premium bedding to include complete peace of mind about your privacy and data security. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at comforters-us.com.

1. Information We Collect

To provide you with our luxury bedding products and exceptional shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit card details processed through secure payment gateways (we do not store complete payment information on our servers)
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Correspondence when you contact our customer service team
• Preference Information: Your shopping preferences, wish lists, and order history

2. How We Use Your Information

We use your personal information to enhance your shopping experience and provide our premium services:

• Process and fulfill your orders for bedding products including comforters, duvet covers, and mattress toppers
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and tracking information
• Improve our website functionality and product offerings
• Send marketing communications (only with your explicit consent)
• Prevent fraud and ensure transaction security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your privacy and only share your information under the following circumstances:

• Service Providers: We share necessary information with trusted third parties who assist in payment processing, shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers worldwide (excluding some Asian countries and remote locations), your data may be processed in different jurisdictions with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the quality of our bedding products. We implement comprehensive security measures:

• SSL encryption for all data transmissions between your browser and our servers
• PCI-DSS compliance for all payment processing
• Secure tokenization that prevents storage of sensitive payment information
• Regular security assessments and vulnerability testing
• Limited access to personal information within our organization
• Data retention periods that comply with legal requirements and business needs

We store your data on secure servers and never retain complete payment details on our systems.

5. Your Rights and Choices

As our valued customer, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Limit how we use your personal information in certain circumstances

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like most premium e-commerce websites, we use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, shopping cart operations, and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site to improve our offerings
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used with your consent to show relevant bedding product recommendations

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases on our site.

7. International Data Transfers

As an international retailer serving customers worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website and bedding products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Comforters Store with your privacy. We’re committed to protecting your personal information with the same care and attention to detail that we put into crafting your perfect bedroom sanctuary.