Product Information

What types of bedding products do you offer?
We specialize in premium bedding essentials including Bed Pillows, Bed Skirts, Comforters, Duvet Covers, Mattress Toppers & Pads, and Pillow Shams. Each product is designed to transform your bedroom into a personal sanctuary of comfort and luxury.
Are your products suitable for all bed sizes?
Yes, we offer our bedding collections in various standard sizes to accommodate different bed dimensions. Please check individual product pages for specific size availability and measurements.
What makes your bedding products premium?
Our products are crafted with attention to detail, using high-quality materials that ensure both luxury and durability. We focus on creating bedding that provides exceptional comfort while enhancing your bedroom’s aesthetic appeal.

Shipping & Delivery

How long does order processing take?
All orders are processed within 1-2 business days. We work efficiently to prepare your bedding essentials for shipment so you can start enjoying your premium bedding as soon as possible.
What shipping options are available?
We offer two shipping methods:

Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch with full tracking.

Free Shipping: Available on orders of $50 or more, shipped via EMS, delivered within 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship to most international destinations as part of our commitment to bringing luxury bedding to homes across the globe. However, we currently cannot deliver to some Asian countries and select remote locations due to logistical constraints.
When does the delivery time start counting?
All delivery times are calculated from the date of dispatch, not the order date. Please allow 1-2 business days for order processing before your shipment is dispatched.
Are there any additional fees for international orders?
For international orders, customs duties and taxes are the responsibility of the recipient. These fees vary by country and are not included in our shipping charges.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you can return it within this period for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions.
What condition should returned items be in?
Returned items must be in their original condition, unused, and with all tags attached. We cannot accept returns of items that show signs of use or damage not present at the time of delivery.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure payment processing systems to ensure your financial information is protected. We do not store your complete payment details on our servers.
Do I need to create an account to place an order?
While creating an account allows for faster checkout and order tracking, you can also check out as a guest. However, we recommend creating an account to enjoy a more personalized shopping experience.

Customer Service

How can I contact customer service?
Our dedicated customer service team is available to assist you with any questions or concerns. You can reach us at [email protected], and we’ll be happy to help.
What are your customer service response times?
We strive to respond to all customer inquiries within 24 hours during business days. For urgent matters, we prioritize quick resolution to ensure your complete satisfaction.
Can I modify or cancel my order after placement?
Order modifications or cancellations are possible if your order hasn’t been processed for shipping. Please contact us immediately at [email protected], and we’ll do our best to accommodate your request.

Still have questions? Our customer service team is here to help!

Email: [email protected]

Store Address: 3833 Mulberry Avenue, ESPANOLA, US 87532

Thank you for choosing Comforters Store – where we deliver not just bedding, but the foundation for your perfect night’s sleep.

// Simple toggle functionality for FAQ items document.querySelectorAll(‘.question’).forEach(question => { question.addEventListener(‘click’, () => { const answer = question.nextElementSibling; answer.style.display = answer.style.display === ‘none’ ? ‘block’ : ‘none’; }); });